Help - Contact Us

We'll tell you how to contact us but first please read the following...

FAQs for Members  is where we answer Frequently Asked Questions about our system e.g. 'Help! I can't log on...', 'How do I send emails?' 'What's a favourite member', etc, etc. We also answer the question "How do I get started navigating around the site". >>> Please read this first! <<<

Articles is a section of our magazine where we provide extra info on how to make the most of our system. For example 'How to get a better response', 'Writing a good profile', etc.

Before you Contact us (for help/support):

• Don't even think about emailing us before you've read the FAQs! It is very bad 'Netiquette' (Internet Etiquette) to email in questions before checking the site FAQs (this applies to any internet site). Most people's questions/problems are answered here.
   
• Checkout the ' Options' page - we've made the site so that you can administer most aspects of your account yourself. Members can suspend/reactivate/terminate your membership, opt out of emails, change your email address and password, etc., etc.
   
• Checkout our Support 'Forum' . Here members help each other use the site. Perhaps someone else has already written in wanting to do what you're wanting - and another member has answered them.  

When you do Contact us (for help/support):

• Make sure you quote your username on emails.
• describe explicitly in detail on your email what happens and what the error message says. If possible send us a screenshot of the error  

Good: "When I went to the 'Send a Message' page last night I tried to send messages to 'pinotnoir' and 'zinfandel'. On both occasions after pressing the send button I got an error message which said 'Timeout connecting to destination mailserver'. My username is 'Chardonnay' - I'm using Internet Explorer 6.0 on a PC from home.

Bad: "Can't log in - please help!", "Site doesn't work - what's up???!!", "Profile doesn't save", "Messages don't send" "Can't see my messages", etc. 

Ambiguous reports of problems are frustrating for both you and us - we simply can't help you if we don't have the details. Result = delay in getting you sorted.

If you're a free member - you're expected to sort everything out for yourself in terms of how to use the site.

Over 90% of emails reporting 'problems' with our site turn out to be due to problems at the member's end  - e.g. something to do with your browser/computer/internet connection. We do our best to help but simply haven't the resources to offer tech support/handholding if you've a general problem. We expect you to have a working browser (Explorer 5 and higher, Navigator 5 +higher) + reliable Internet connection to use our site.

At last  - our contact details
...you have read our FAQs, haven't you?

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